Reporting performance issues to SAP

Questions that will be answered in this blog are:

  • Which information should I provide when reporting a performance issue to SAP?
  • What should I have already checked before submitting performance issue to SAP?

When to report a performance issue to SAP?

You can report a performance issue to SAP when you are sure it is caused by standard SAP.

There are 2 cases:

  1. Overall system performance
  2. Specific transaction performance

Validations to be done upfront:

What information to provide in a performance issue to SAP?

In case of specific performance issues, add as much specific information as possible. Try to have a case in a development, test or acceptance system as well. In these systems SAP can replay the performance issue without running the risk of hampering the end users performance. Add trace files (ANST, ST12) to speed up the analysis for SAP. It also makes debugging and running large trace files easier for SAP.

SAP checklists

Good checklists are present in OSS notes:

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