SAP support portal security: mail filtering

SAP support portal is used in your company for many items: EWA’s, reporting issues, downloading software.

Protection of the accounts on SAP support portal for your company is required.

This blog will explain the setup of the security feature for mail filtering.

If you don’t set this up, your user overview will continuously show this warning:

Setting up mail filtering

Go to the support page for mail filtering:

Use the Add Domain button to add a new domain.

Domains to add:

  • Your company mail domain(s)
  • sap.com domain (for support from SAP)
  • Domain of your supplier maintaining your SAP system, in case they use their own mail ID

Background

Background of this feature can be found in OSS note 3025172 – How to add or remove email domains for my customer number – SAP ONE Support Launchpad.